Case Study

How Kansas City Delivered Cost-Efficient Multimodal Connectivity Between On Demand and Fixed Routes

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$2.64M
annualized cost savings
16%
decrease in cost per passenger
19%
increase in passengers per vehicle hour
See solution below
The On-Demand Transit Solution.

Overview

In Kansas City Area Transportation Authority (KCATA)'s vision to bring together regional partners and their communities with convenient and efficient mobility, the agency set out to build an interconnected multimodal system—one that included adopting innovative on-demand transit technology to improve on the delivery of their existing microtransit and paratransit services.

"
The amount of data that we're able to pull from the platform is incredible. We're able to see through multiple avenues and lenses on how [the program] is performing and where there's challenges. We then discuss with our partners, 'How do we address those challenges?' and 'How do we find new opportunities in the data?' ... [This] is a huge benefit over the legacy platforms we used to have.
Tyler Means, Chief Mobility and Strategy Officer, Kansas City Area Transportation Authority
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Use Case

Paratransit

Solution

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From delivering on multimodal connectivity and improving both operational and cost efficiencies, to enhancing customer convenience and overall satisfaction, KCATA’s partnership with has resulted in the successful and timely implementation of the IRIS microtransit service and the KC Freedom paratransit service. With the ongoing delivery of both these services, KCATA has expanded mobility options and increased access throughout Kansas City, building an interconnected, multimodal public transit system.

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