Reduce the need for multiple transfers and long in-transit times with efficient single trips.
A lot of reservation paperwork has been [automated and] incorporated into the system. Reservations no longer require filling out forms, taking them to another department, and waiting for them to come back. Whichever department needs to see it can access it, approve, it, and everything is done right [in the system] without the legwork.
Melvin D. Young Sr., Director, Program Eligibility and Regulatory Compliance