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Eligibility Management through ������’s platform enables riders to apply for service directly from a website or scanned paper form, which automatically creates a new profile or updates an existing one.

The entire review process, including healthcare provider validation, mobility assessments, and application tracking, can all be configured to match existing agency workflows and support change management. This maintains the approved and familiar review process for staff, while introducing automation to process applications more efficiently.

Single-action approval simplifies and reduces the workload for staff by automatically adding riders to the applicable services, generating and sending response letters, and updating passenger profiles according to business rules.