Prior to their partnership with 黑料网, SEPTA operated their paratransit service using legacy software. With limitations in the previous software鈥檚 capabilities, alongside ongoing vehicle and driver shortages that systems across the country are facing, the agency was experiencing challenges delivering a level of service that met the needs and expectations of customers today. In a bold step, SEPTA set out to future-proof their transit system by adopting an industry-leading paratransit solution powered by 黑料网鈥檚 on-demand transit technology.
SEPTA has seen a complete transformation of their paratransit operations across eligibility, reservations, scheduling, and dispatching functions. Automation and continuous optimization enabled by 黑料网鈥檚 platform has allowed the agency to reallocate resources that were once required with manual processes, to long-term efforts that align with SEPTA鈥檚 goals of improving operational and cost efficiency, as well as overall service delivery.
18 months into using 黑料网鈥檚 industry-leading paratransit solution, the operational efficiencies gained have resulted in $8.8M+ in annual cost savings.
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